Privacy Policy

NEXUS Co., Ltd. ("the Company", "we", "our", or "us") recognizes the importance of protecting personal information and is committed to handling customer data responsibly and in accordance with applicable privacy and data protection laws, including the Act on the Protection of Personal Information of Japan.

Definition of Personal Information

For the purposes of this Privacy Policy, personal information includes information that can identify an individual directly or indirectly, including but not limited to user ID, name, address, date of birth, telephone number, email address, payment-related information, purchase history, shipping information, and social media account information provided by the user.

Purpose of Use

We may use personal information for the following purposes:

  • Account registration and user management
  • Order processing, payment processing, and shipment coordination
  • Management of campaigns, promotions, points, and coupon programs
  • Customer support, notifications, and responses to inquiries
  • Notifications regarding operational updates, promotions, or service-related information
  • Fraud prevention, security verification, and compliance procedures
  • Statistical analysis, operational management, and service improvement
  • Compliance with applicable laws, regulations, and legal obligations
  • Other purposes reasonably related to the operation of our services

Provision to Third Parties

We do not sell personal information to third parties.

Personal information may be shared with third parties only where necessary for the operation of our services, including:

  • Payment processing providers and financial institutions
  • Shipping carriers, customs brokers, and logistics providers
  • Service providers supporting platform operations and security
  • Business transfers, mergers, acquisitions, or corporate restructuring processes
  • Legal, regulatory, governmental, or law enforcement authorities where required by applicable laws or regulations

We may also disclose information where required by applicable laws, regulations, legal procedures, or governmental requests.

User Requests Regarding Personal Information

Users may request access, correction, update, or deletion of personal information held by the Company, subject to applicable laws, operational requirements, and identity verification procedures.

Cookies

Our website may use cookies and similar technologies to improve functionality, security, analytics, and user experience.

Users may disable cookies through browser settings; however, certain features or services of the website may not function properly if cookies are disabled.

Policy Updates

We reserve the right to update or modify this Privacy Policy from time to time in accordance with operational, legal, regulatory, or security requirements. Updated versions become effective upon publication on the website unless otherwise required by applicable law.